TERMS & CONDITIONS  

TERMS & CONDITIONS OF SALE

Terms & Conditions of Sale (including, where applicable, additional Terms of Use & Buying Online)

ActionPlas.Store is a trading name of ActionPlas Ltd (hereafter referred to as AP)

All orders placed by you and purchases of goods and services from us (whether face-to-face, by telephone, facsimile, post, email, or via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us. No contract will exist between you and ActionPlas.Store and/or AP for the sale of products by us to you until we send our official order acknowledgement to you. This will be deemed to be our acceptance of your order and to have been effectively communicated to you.

We are ActionPlas Ltd, also trading as ActionPlas.Store


Our Company number is 2649948, and we have been trading since 1991


Our VAT number is GB557001368


Our registered office and trading address is 23 Richardshaw Road, Grangefield Industrial Estate, Pudsey, Leeds, LS28 6QW


Our contact telephone number is 0113 255 3355 (or from overseas +44 113 255 3355)

Privacy Policy


Our Privacy Policy which includes information on how we process your data, your rights of access to that data, our associated compliance with GDPR and the Data Protection Act 2018, and details of cookies we use at ActionPlas.Store are below.

Important Definitions


(i) "Company'' means Action Plastic Ltd (including ActionPlas.Store) ActionPlas Ltd
(ii) "Buyer" means the person or entity who buys or agrees to buy the Goods from the Company
(iii) "Goods'' "Purchase(s)" means the item(s), article(s), or service(s) the Company is to supply in accordance with these conditions of sale
(iv) "Consumer'' means an individual, rather than a company or other organisation, and acting for purposes which are wholly or mainly outside of his or her trade, business, craft or profession
(v) "Business" or "Trader'' means an individual or organisation whether publicly or privately owned, who is acting - including through any other person acting in their name or on their behalf - for purposes relating to their trade, business, craft or profession in relation to contracts for goods and services.

1. Price Information


The prices displayed online are only applicable to purchases made via the theplasticshop.co.uk website. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at time of display online. Prices displayed online or otherwise quoted exclude VAT unless shown. VAT will be chargeable on all purchases and will be added to the final total due. We regret we are not able to offer VAT exclusive pricing for purchases via our website to exemption holders. If you hold a VAT exemption certificate, or for areas where VAT does not apply, please contact us directly by email at sales@actionplas.co.uk or by phone on 0113 255 3355. Otherwise, the price of the Goods shall be the price stated in our written or verbal quotation or such other price expressly agreed by the parties. We reserve the right to correct the price where an error has occurred, howsoever caused, resulting in an incorrect price being given by us or displayed online. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.


Every effort is made to ensure the accuracy of all information contained within our site. If, for whatever reason, we are unable to fulfil your order we will offer the nearest possible alternative or issue a full refund if payment has already been processed.

Please note that the processing of your payment for your order does not constitute legal acceptance of your order.  

2. Ordering Goods


i) Online: Our online store can accept orders originating from and for delivery to UK addresses only. For deliveries outside the UK, please contact us by phone on 0113 255 3355 to process your order. To order goods from our online store simply select the required options on the required product information page and click the "Add to Basket'' button. After making your selections use the "View Basket" link. You will be able to review and amend your order before proceeding through the checkout pages. We will ask for details of your billing address - this MUST be the address at which your Credit/Debit card is registered - and email/phone contact details so we can contact you if we need to discuss your order. You will be given the opportunity to select a different delivery address during the checkout process. Clicking "Submit Order and Pay'' will take you to a third party payment authorisation interface to process your chosen payment method. On confirmation this will generate and transmit your order and display a page confirming the details of your order for your records. If you need to amend your order after it has been generated, please contact us either by email (sales@actionplas.co.uk) or telephone (0113 255 3355, Mon-Fri 8.30am-5pm). ActionPlas.Store and/or AP will confirm receipt of your order by sending an email to you using the email address you supplied when making your online purchase, however this will not bring into existence a legally binding agreement between us. All orders placed on ActionPlas.Store are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. Our website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, ActionPlas.Store and/or AP reserves the right to decline orders for bulk, high value or otherwise suspicious purchases. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by ActionPlas.Store and/or AP in our database and these details can be made available on request. Please email us at sales@actionplas.co.uk. No contract will exist between you and ActionPlas.Store and/or AP for the sale of products by us to you until we send our official order acknowledgement to you. This will be deemed to be our acceptance of your order and to have been effectively communicated to you accordingly.

ii) Offline: Orders placed with us face-to-face, by telephone, facsimile, post, email, or by such other means as we may permit will be processed according to these terms and conditions of sale. The price of the Goods shall be the price stated in the Company’s quotation or such other price expressly agreed by the parties. If no such price for the Goods is fixed the price shall be that listed in the Company’s published price list current at the date when the contract is made. All quotations whether verbal or in writing, are subject to the Company’s confirmation on receipt of the Buyer’s order. No contract will exist between you and theplasticshop.co.uk and/or AP for the sale of products by us to you until we send our official order acknowledgement to you. This will be deemed to be our acceptance of your order and to have been effectively communicated to you accordingly. Any quotation given by the Company is valid only for 30 days, unless stated otherwise. All prices quoted are subject to adjustment to cover any increases in taxation, duty or exchange rate fluctuation between accepting your order and contract completion date.

3. Description


(i) The description given to the Goods in any quotation or contract is given by way of identification thereof only and the descriptions and illustrations contained in the Company’s catalogues, price lists and advertising material are intended merely to present a general idea of the Goods unless explicitly stated otherwise.


(ii) Because of conditions existing in the manufacture of some Goods the right is reserved to despatch and invoice 10% more or less than the quantity specified.


(iii) Dimensions quoted are nominal sizes only and subject to industry standard tolerances. See section 13a below for more information on tolerances.

4. Availability


All goods are subject to availability. We endeavour to hold sufficient stock to meet all orders and purchases based on historical forecasting, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. Where goods are out of stock and you choose not to proceed with all or part of your order due to a change of lead time, we will refund you the price paid for such goods as soon as possible and in any case within 14 days. We do not accept any further or extended liability for any failed delivery, howsoever caused.

5a. Payment (Non Account Customers)


We accept payment using most major credit cards, debit cards and verified PayPal accounts. Payment will be debited to your account before the despatch of your purchase. Goods will only be released once payment has been received by us in full.

If you would like to order using a different payment method (eg bank transfer), please contact us at sales@actionplas.co.uk or by phone on 0113 255 3355. Please note that the processing of your payment for your order does not constitute legal acceptance of your order.

5b. Payment (Pre-Authorised Account Customers)


(i) Unless otherwise stated, payment is strictly net cash to be paid one calendar month following month of invoice. Failure to make due payment in respect of deliveries and instalments under this or any other contract between the Buyer and the Company shall entitle the Company to delay, suspend or cancel deliveries in whole or part at its option without notice or liability.


(ii) The company reserves the right to collect payment for unpaid credit using payment details previously and securely recorded.


(iii) The company reserves the right to refuse, limit or withdraw credit facilities without notice, explanation or liability.

6. Validation Checks


All credit, debit and charge card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

When paying by PayPal, we will only deliver to verified accounts and confirmed delivery addresses as advised to us by PayPal.

In addition, in the interests of preventing fraud ActionPlas.Store and/or AP may validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data) and/or through third party companies. We may need to contact you by letter, telephone or email to further verify details before we are able to dispatch your order or we may be unable to accept your order. We will not be liable for any delay or non-delivery whilst such checks are carried out.

 

7. Liability


i) All information supplied by or on behalf of ActionPlas.Store and/or AP in relation to the products displayed on this site, whether in the nature of data, recommendations or otherwise, is supported by manufacturers research and believed reliable. ActionPlas.Store and/or AP assumes no liability whatsoever in respect of application, processing or use made of the aforementioned information or products, or any consequence thereof. The Buyer undertakes all liability in respect of the application, processing or use of the aforementioned information or product, whose quality and other properties he shall verify, or any consequence thereof. No liability shall attach to ActionPlas.Store and/or AP for any infringement of the rights owned or controlled by a third party in intellectual, industrial or other property by reason of the application, processing or use of the aforementioned information or products by the Buyer.

(ii) Except as otherwise expressly mentioned in these conditions, the Company shall have no liability of any kind to the Buyer in respect of any loss or damage (whether direct, indirect or consequential) suffered by the Buyer, whether in contract or negligence or otherwise howsoever, whether for loss or damage to property or for death or bodily injury or otherwise howsoever in respect of Goods supplied or work done by the Company. The Buyer shall indemnify the Company against any claim made against the Company by a third party arising out of any Goods supplied to or work done for the Buyer.

(iii) No forbearance or indulgence by the Company shown or granted to a Buyer, whether in respect of these Conditions or otherwise shall in any way affect or prejudice the rights of the Company against the Buyer or be taken as a waiver of any of these Conditions.

8a. Delivery of Goods


We can deliver to addresses within the United Kingdom although for deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands, Channel Islands there may be an additional delivery charge and slightly longer delivery lead time. We will advise if there are any additional carriage charges to your order once it has been received by us for processing. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

Goods can be delivered either to most UK business or home addresses with a valid postcode.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery, our own transport or by Courier. A signature is required for all Royal Mail Recorded Delivery, own transport and Courier deliveries.

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches.

Quotations for arranging/making international deliveries can be provided on request.

8b. Delivery Charges


A carriage & packing charge is normally applied to all orders placed online.

We can deliver to addresses within the United Kingdom although for deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands, Channel Islands there may be an additional delivery charge and slightly longer delivery lead time. We will advise if there are any additional carriage charges to your order once it has been received by us for processing. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

Goods can be delivered to most UK business or home addresses with a valid postcode.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery, our own transport or by Courier. A signature is required for all Royal Mail Recorded Delivery, own transport and Courier deliveries.

We make every effort to keep our delivery and packing charges as low as possible - and in most cases they are just a contribution towards the true cost of carriage charges and packing material costs.

Carriage & packing for all offline orders will be normally be advised at time of quotation.

8c. Delivery Times


Delivery times are calculated in working days or working weeks - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

From the receipt of your order we will endeavour to deliver your chosen items to you within 7 working days providing the Goods are in stock, unless a longer delivery time is shown on the product information page or specified on our written quotation. An estimated delivery time will be shown on your official order acknowledgement.

Deliveries to non-Mainland or remote locations may take longer.

Risk in the Goods will pass to you on delivery. Delivery is deemed to have taken place once a signature has been received accepting such delivery.  

Goods delivered by courier should arrive between 8am and 6pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will ordinarily leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the Goods from the local depot.

IMPORTANT


We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. Where possible, we will inform you if we become aware of an unexpected delay.

Please note that in all cases any delivery times quoted are estimates only and theplasticshop.co.uk and/or GCIP shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of failed or late delivery howsoever caused.

9. After-sales Support, Warranty and Guarantees


Where applicable, details of manufacturers guarantees or warranty arrangements are available on request. After sales support or warranty/guarantee claims will initially be dealt with by contacting us by email sales@actionplas.co.uk, or by telephoning us on 0113 255 3355.

If you would like to receive a copy of a warranty or guarantee for a particular product prior to purchase, please write to:


Customer Services (Guarantees)
ActionPlas.Store

23 Richardshaw Road

Grangefield Industrial Estate

Pudsey, Leeds, LS28 6QW, UK

10. Complaints and Queries


If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at sales@actionplas.co.uk, telephone us on 0113 255 3355, or write to: ActionPlas.Store, 23 Richardshaw Road, Grangefield Industrial Estate, Pudsey, Leeds, LS28 6QW, UK and we will do everything we can to help you.

11a. Business Transactions: Unwanted Goods, Rejection and Cancellation

(i) Returns & Refunds We do not offer refunds or exchanges for unwanted Goods, unless they are faulty or identified as damaged on receipt of delivery.


We may, at our discretion, authorise returns which would be subject to a restocking charge of £25.00 + VAT or 20% of the invoice value (whichever is greater).

(ii) Cancellation The Company reserves the right to charge a cancellation fee of: 50% of the total order value; or, the total value of work in progress relating to that order; whichever is greater, on any order which has been accepted by us and subsequently cancelled by you.

11b. Consumer Transactions within the UK only: Unwanted Goods, Rejection and Cancellation

Returns & Refunds

YOUR STATUTORY RIGHTS AS A CONSUMER

We do not offer refunds or exchanges for unwanted Goods, unless they are faulty or identified as damaged on receipt of delivery, except those transactions covered by your right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any refund due for delivery will be included in your refund once we have received all (not part) of your order to the specified address below. Please note the delivery charge refund will be to the value of the basic, advertised delivery cost of getting to the goods to you in the first place; so if you opted for enhanced service eg. timed delivery, same day delivery etc, we will only refund the basic delivery cost. We will process your refund with 14 days of receipt of the returned Goods. You must take reasonable care of the Goods whilst in your possession and they must be returned to us, in original condition, before we can issue your refund. To notify us that you wish to cancel, please email us at sales@actionplas.co.uk with the details of your request.

For more detailed information about your statutory rights, contact your local authority Trading Standards office or consumer advice centre.

Please note that unless the Goods are faulty you will need to arrange and pay for transportation of returned Goods yourself. Alternatively, we can arrange collection on your behalf and deduct this amount from the refund due. Please note that the cost of us arranging collection will be confirmed with you before proceeding and may be higher than the original carriage charge paid.

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, therefore, we strongly recommend that you use a recorded and appropriately insured delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Please also note that these regulations do not apply to cut pieces, machined parts or any other item which has been manufactured, cut or supplied to your personal specifications. If you require further clarification, please contact us before you place your order.

Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it.

Nothing in these terms affects your statutory rights.

OUR VOLUNTARY RETURNS GUARANTEE FOR CONSUMERS

Without affecting your statutory rights, we also offer the following Voluntary Returns Guarantee for Consumer (not Business or Trader) transactions:

All Goods purchased online from the ActionPlas.Store may be returned to us within 30 days of receipt of the Goods providing the Goods are complete and are in an unused and undamaged condition. You must notify us of your request to return items before we can accept them. This Voluntary Returns Guarantee does not apply to cut pieces, machined parts or any other item which has been manufactured, cut or supplied to your personal specifications. If you require further clarification, please contact us before you place your order.

If you return Goods according to this Voluntary Returns Guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise the transport risk and return costs are borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your statutory right of cancellation as described above.

To notify us that you wish to make a return under our Voluntary Returns Guarantee, please email us at sales@actionplas.co.uk with the details of your request.

Returns Address:

ActionPlas.Store

23 Richardshaw Road,

Grangefield Industrial Estate,

Pudsey, Leeds, LS28 6QW, UK

12. Faulty, Damaged or Incorrectly Supplied Goods


If you purchase a product from us which is found to be faulty, damaged or incorrectly supplied, we will, at our discretion, supply a replacement product, arrange for a repair or give you a refund of the purchase price. Simply return it to us by one of the following methods:


i) By post or carrier. You are advised to return a certificate of posting (available from all Post Offices and carriers at no charge) when returning items this way. Reasonable postage and carriage charges will be reimbursed.


ii) Directly to ActionPlas.Store warehouse. Simply return the item to us for a replacement, repair or refund.


iii) Collection by ActionPlas.Store. We can arrange collection from you free of charge.


In all cases, our delivery note or other proof of purchase must accompany the returned product. Upon receipt of the product we will examine it or we may have to return it to the Manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days.

13a. Industry Standard Tolerances


All of our materials are sold as semi-finished products. This means that thickness and diameters quoted are generally oversize to allow for subsequent machining. Similarly, standard sheet sizes and diameter lengths quoted are for indication purposes only and are normally the minimum manufactured size you can expect.

 

Manufacturing tolerances of individual materials can normally be found on each product page, or alternatively contact the sales office for confirmation BEFORE you place your order. Returns due to material supplied within normal manufacturing tolerances will not be accepted under any circumstances.

Our industry standard cutting tolerances for cut pieces are:
Sheet: +/-1mm
Rod: -1/+3mm
Tube: -1/+3mm

Our standard tolerance for machining, CNC routing, laser cutting or water-jet cutting is +/-1mm.

If you require specific tolerances - please contact the sales office to discuss your requirements.

13b. Colour Reproduction


Reproduction of colour online is as accurate as photographic and electronic processes will allow.

14. Risk and Title to Goods


(i) The Risk in the Goods passes to the Buyer upon delivery. Delivery is deemed to take place once a signature has been received accepting such delivery (or collection where goods have been collected by you or your representative). The title in the Goods remains vested in the Company and shall only pass to the Buyer upon full payment being made by the Buyer, of all sums (due on whatever account or grounds) to the Company. In the event of the Goods being sold by the Buyer in such a manner as to pass to a third party a valid title to the Goods, whilst any such sums are due as aforesaid, the Buyer shall be trustee for the Company of the proceeds of such sale or to the claim for such proceeds and the Buyer shall place such proceeds in a separate account. Nothing herein shall constitute the Buyer the agent of the Company for the purposes of any such sale.

(ii) The Buyer agrees that prior to the payment of the whole price of the Goods the Company may at any time enter upon the Buyer’s premises and remove the Goods there from and that prior to such payment the Buyer shall keep such Goods separate and identifiable for this purpose.

(iii) In the event of the Goods becoming constituents of, or being converted into, other products whilst sums are due as provided in sub section (i) hereof, the Company shall have the ownership of the title to such other products as if they were the Goods and accordingly sub section (i) hereof shall (so far as appropriate) apply to such other products subject to the Buyer’s right to the surplus of any monies realised by the said Goods over those due to the Company as provided herein.

15. Unlawful or Prohibited Use


You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm ActionPlas.Store and/or AP or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

16. Web Site Terms of Use


All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. ActionPlas.Store and/or AP own the copyright in all materials on this site.

18. Copyright


All contents and information on this site including without limitation text, graphic and images, is the property of theplasticshop.co.uk and/or AP or the property of their respective owners and is protected by United Kingdom copyright laws. All trademarks that appear on this site are the property of their respective owners.

19. Force Majeure


The Company shall be excused from liability to the Buyer, if performance of the contract is prevented or hindered by any cause whatsoever beyond the Company’s control and in particular without prejudice to the generality of the foregoing Act of God, War, Government Controls, restrictions or prohibitions or any other act of omission whether local or national, fire, flood, sabotage, accident, strike or lock-out and shall not be liable for any loss or damage resulting from any circumstances.

20. Legal Interpretation


The contract is governed by English law. The English courts shall determine any dispute arising out of or in connection with this contract.

21. Severance


In the event of any part of these conditions being ineffective for any reason, the remainder thereof shall constitute the conditions binding upon the parties.

Last updated: July 2019

PRIVACY & COOKIES

ActionPlas.Store is a trading name of ActionPlas Ltd

The Data Protection (Charges and Information) Regulations 2018 requires every organisation that processes personal information be registered with the Information Commissioner’s Office (ICO).​

It is important to note that we will only ever contact you in relation to order(s) that you have chosen to place with us. We won't sell, spam or use your details for any other reason!

Why your data matters

Maintaining the security of your data is a priority at theplasticshop.co.uk/Gilbert Curry Industrial Plastics Co Ltd, and we are committed to protecting your privacy rights as you would expect and as set out in the General Data Protection Regulation (GDPR).

The GDPR focuses on strengthening and unifying data protection for all individuals within the EU. It has a broad reach - it applies to organisations located within the EU and organisations outside the EU if they offer goods or services to people residing in the EU. The regulation will continue to be law even after the UK leaves the EU in the form of the Data Protection Act 2018

How can I exercise my rights under the GDPR?

If you have any questions about how ActionPlas.Store/ActionPlas Ltd uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • phone us on: 0113 255 3355 (from the EU +44 113 255 3355)

  • e-mail us at: sales@actionplas.co.uk

  • write to us at: ActionPlas.Store, ActionPlas Ltd, 23 Richardshaw Road, Grangefield Industrial Estate, Pudsey, Leeds, LS28 6QW, UK

 

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk

For the purposes of data protection legislation, we are a data controller for the information we hold about you.

We pledge to handle your data fairly and legally at all times. ActionPlas.Store/ActionPlas Ltd is also dedicated to being transparent about what data we collect about you and how we use it.

 

We will always endeavour to:

  • Comply with all principles and guidelines of GDPR

  • Demonstrate compliance with principles and GDPR requirements

 

This policy, which applies whether you visit us in person, contact us by telephone, email or fax, use your mobile device or go online, provides you with information about:

  • how we use your data;

  • what personal data we collect;

  • how we ensure your privacy is maintained; and

  • your legal rights relating to your personal data.

 

How we we use your data

General

ActionPlas.Store/ActionPlas Ltd (and trusted partners acting on our behalf) will collect your personal data as part of the ordering process you have engaged in with us, specifically, but not exclusively in anticipation of a contract (eg to allow us to communicate and issue a quotation to you) and/or to allow us to fulfil our actual contractual obligations to you. We then use the data:

  • to respond to information/quotations/correspondence you have requested from us;

  • to provide goods and services to you;

  • to make a tailored website available to you;

  • to gather feedback on your service experience via Trustpilot and/or Google

  • to manage any registered account(s) that you hold with us;

  • to verify your identity;

  • for crime and fraud prevention, detection and related purposes;

  • to enable ActionPlas.Store/ActionPlas Ltd to manage customer service interactions with you; and

  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)

 

Generally, you may not opt-out of these communications which are transactional rather than promotional in nature. If you do not wish to receive them you have the option to request us to cease such communications with you, but this will affect our ability to service any relationship with you.

Sharing data with third parties

Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.

ActionPlas.Store/ActionPlas Ltd only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to ActionPlas.Store/ActionPlas Ltd and to you, and for no other purposes.

To protect our website(s) and our business

We monitor use of our website(s) and we use the information we collect, including personal data, to pursue our legitimate interest in protecting you, others and the website(s) itself by:

  • identifying fraudulent activities and transactions;

  • preventing abuse of the website(s) and investigating and/or seeking prosecution for any potential threats to or misuse of the website(s);

  • ensuring compliance with the applicable terms of service and this Privacy Policy;

  • investigating violations of or enforcing these agreements; and

  • otherwise protecting the rights and property of ActionPlas.Store/ActionPlas Ltd, its trusted partners, and customers.

 

To improve our services

In order to pursue our legitimate interest in improving our website(s), we also use anonymous personal data to conduct research and analysis:

  • to better understand how people interact with our websites

  • to determine the effectiveness of promotional campaigns and advertising

 

Other third parties

Aside from our service providers, ActionPlas.Store/ActionPlas Ltd will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

  • credit reference agencies and payment providers where necessary for card payments;

  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -

  • to comply with our legal obligations;

  • to exercise our legal rights (for example in court cases);

  • for the prevention, detection, investigation of crime or prosecution of offenders; and

  • for the protection of our employees and customers.

 

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy.

Ordinarily, we keep information only for as long as we need it to provide you products and services, manage our business or as required by law or contract. Where you have contractually engaged with us, we will retain your data for the length of the contract, and will further retain that information for a time period consistent with our legal, regulatory and warranty responsibilities. Different retention periods apply for different types of data. The longest we will normally hold expect to hold any personal data is 6 years. If you have any questions about how long we will keep your specific data, please contact sales@actionplas.co.uk

What personal data do we collect?

ActionPlas.Store/ActionPlas Ltd may collect the following information about you, this is normally information you have given us directly, or that has been collected automatically during any contact with us through our website(s):

  • your name;

  • your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

  • purchases and orders made by you;

  • your on-line browsing activities on ActionPlas.Store/ActionPlas Ltd websites; including, but not limited to, browser type and version, pages viewed, information accessed, demographic data, and the IP address you use to connect to our website(s)

  • your password for our website(s);

  • when you make a purchase or place an order with us, your payment card details are securely captured and encrypted by our payment processing providers, PayPal or Stripe (this is required to enable you to place orders with us);

  • your location;

  • your correspondence and communications with ActionPlas.Store/ActionPlas Ltd; and

  • other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

 

Our website(s) are not intended for children and we do not knowingly collect data relating to children. If you are a child, please do not attempt to become a registered user of our website(s), or otherwise provide us with any personal information. If we learn that we have obtained personal information inadvertently from a child, we will delete that information as soon as possible. If you are aware of a child who has provided their personal information to us, please contact us at sales@actionplas.co.uk

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, telephone us or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity.

Protecting your data

How we protect your data

ActionPlas.Store/ActionPlas Ltd is committed to keeping your personal data safe and secure.

We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.

In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.

What you can do to help protect your data

ActionPlas.Store/ActionPlas Ltd will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from ActionPlas.Store/ActionPlas Ltd asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety both in relation to ActionPlas.Store/ActionPlas Ltd and more generally:

  • keep your account passwords private. Remember, anybody who knows your password may access your account.

  • when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this accessing your account, clicking ‘your account’, and selecting ‘change password’, or asking us to reset your password

  • avoid using the same password for multiple online accounts.

 

Your rights

You have the following rights:

  • the right to ask for a copy of personal data that we hold about you (the right of access);

  • the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);

  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);

  • the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);

  • the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and

  • the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

 

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Legal basis for using your data

General

ActionPlas.Store/ActionPlas Ltd collects and uses customers’ personal data because is it necessary for:

  • the pursuit of our legitimate interests (as set out below);

  • the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or

  • complying with our legal obligations.

 

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.

Customers have the right to withdraw consent at any time by emailing us at sales@actionplas.co.uk. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of ActionPlas.Store/ActionPlas Ltd, including:

  • selling and supplying goods and services to our customers;

  • protecting customers, employees and other individuals and maintaining their safety, health and welfare;

  • promoting, marketing and advertising our products and services;

  • gathering customer feedback about the quality of our service and products;

  • understanding our customers’ behaviour, activities, preferences, and needs;

  • improving existing products and services and developing new products and services;

  • complying with our legal and regulatory obligations;

  • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;

  • handling customer contacts, queries, complaints or disputes;

  • protecting ActionPlas.Store/ActionPlas Ltd, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to ActionPlas.Store/ActionPlas Ltd;

  • effectively handling any legal claims or regulatory enforcement actions taken against ActionPlas.Store/ActionPlas Ltd; and

  • fulfilling our duties to our customers, colleagues and employees.

 

Contact Information

If you have any questions about how ActionPlas.Store/ActionPlas Ltd uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • phone us on: 0113 255 3355 (from the EU +44 113 255 3355)

  • e-mail us at: sales@actionplas.co.uk

  • write to us at: ActionPlas.Store/ActionPlas Ltd, 23 Richardshaw Road, Grangefield Industrial Estate, Pudsey, Leeds, LS28 6QW, UK

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk

Cookies explained

Protecting our customers is at the heart of everything we do at ActionPlas.Store and protecting your information is no exception. This means that any cookies used on our site will not contain personally identifiable information about you. However, we do use cookies on our website to help make your visits more effective so we'd like to explain more about how and why we use them.

Cookies make websites work better

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which helps in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from ActionPlas.Store. For us, cookies help us to analyse how our customers interact with our site so we can make improvements.

We use three types of cookies on our website

  • Session cookies that are deleted after each visit.

  • Persistent cookies that remain in place across multiple visits to our site.

  • Third party cookies that are used by our approved business partners.

Some of these cookies are essential and some are non-essential.

Some cookies are essential

Certain cookies are necessary in order for you to use our website. These are used 'in-session' each time you visit and then expire when you leave the site. They're not stored on your computer and they don't contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you're able to carry out on our site.

Here's a list of some essential cookies we use and what they are for:

Session cookies


These enable you to carry out some essential functions on our site, such as maintaining log in details for the session or a transaction. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and they expire when you terminate your browser session.

Tracking cookies


These enable us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we're able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we're able to make improvements to our site.

Other essential cookies:

Paypal


To operate certain payment services, PayPal will set their own cookies to enable the capture and processing of your chosen payment method. You can review PayPal's privacy policy here to make sure that you are happy with it.

Stripe


To operate certain payment services, Stripe will set their own cookies to enable the capture and processing of your chosen payment method. You can review Stripe's privacy policy here to make sure that you are happy with it.

Some cookies are non-essential

These cookies are usually supplied by our business partners and help us to filter out irrelevant messages or pop-ups and to make sure that we only send you information that's interesting and relevant to you. We also use some non-essential cookies for analytical purposes. Here's a list of some non-essential cookies we use and what they are for:

Google Analytics

 

ActionPlas.Store use Google Analytics. This is a web analytics service provided by Google enabling us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we're able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we're able to make improvements to our site. Google also reserve the rights to the data collected.

YouTube


On some pages we embed content from YouTube to show product information or case studies videos. YouTube will set their own cookies, which we don't control. You can review YouTube's privacy policy here to make sure that you are happy with it.

You can accept or block cookies

You can block any cookies from any website through your browser settings.

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. For example you won't be able to make purchases online.

Find out more

You'll find more information about cookies at www.allaboutcookies.org, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile devices (phone/tablet), please refer to the manufacturer of your device.

Still have Questions?

If you need further information or details regarding our Privacy and/or Cookie Policy, please email us at sales@actionplas.co.uk and we will do what we can to help.

 

Last updated: 25th May 2018

WHOLESALE INQUIRIES

We are ActionPlas.Store, which is a trading name of ActionPlas Ltd (hereafter referred to as AP)

 

  • Our Company number is 2649948, and we have been trading since 1991

  • Our VAT number is GB557001368 

  • Our registered office and trading address is 23 Richardshaw Road, Grangefield Industrial Estate, Pudsey, Leeds, LS28 6QW, UK

  • Our contact telephone number is 0113 255 3355 (or from overseas +44 113 255 3355)

 

All orders placed by you and purchases of goods from us (whether face-to-face, by telephone, facsimile, post, email, or via our website or by such other means as we may permit) are on the basis of our Terms & Conditions of Sale and are subject to acceptance by us. No contract will exist between you and ActionPlas.Store and/or AP for the sale of products by us to you until we send our official order acknowledgement to you. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. E&OE

© ActionPlas.Store/ActionPlas Ltd. The entire contents of this site are protected by Copyright. All rights reserved. Images used on the site are for representative purposes only

 
PAYMENT METHODS
  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments
     

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23 Richardshaw Road

Grangefield Industrial Estate

Pudsey LS28 6QW, UK

Tel: 0113 255 3355

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©2001-2020 ActionPlas Ltd. The entire contents of this site are protected by Copyright. All rights reserved. mages used on the site are for the purpose of representation only. By using this website you agree to the Terms & Conditions of Sale and our Privacy & Cookies Policy. ActionPlas.Store is a registered trademark and trading name of ActionPlas Ltd. Registered in England 2649948. VAT registration number is GB557001368. Website by Wysiwyg